F. A. Q.

Do you work just in UK?

I love travelling!I cover mainly UK and Italy but I am available to travel everywhere

 

If we have special requests to personalise our service, are you available to do it?

Of course! Your happiness is really important to me,
so if you have specific request there is no problem

 

How many pictures we will get?

It depends on the package chosen
It starts from 300 for 4 hours of coverage until 1.200 photos  for one and a  half days

 

How much time have we to wait to have the pictures?

Delivery is within 60 working days from the date

 

We would like to have also video service, is it possible?

Yes, it is. I collaborate with few videographers with different style and budget,
once you pick up your favourite I will give you their contact

 

Do you have insurance?

Yes, including public liability insurance, so all good

 

What happens if you are ill, or there is an emergency?

In case of sickness or emergency, if I am not able to attend,
I will send a colleague with same professional level

 

Can I request certain images to be taken?

Of course you can! Is your day, and if there is something important to you feel free to tell me

 

How will I receive my images?

Every wedding/elopement work is delivered with a wooden box + usb key

 

How much of a deposit do you require and when is it due?

Payment are managed in 3 transactions.
The first deposit is 30% to secure the date the following
is 40% two due two weeks before the date,
and the remaining 30% when the work is completed

 

How long have you been shooting weddings?
How many weddings have you photographed?

I started this amazing job in 2015 and never stopped since then
I did not keep the counting, but they are for sure more than 200

 

Can I customise a package to fit my needs?

Yes, if you want to add services or products like Pre- Wedding, or album

 

Do you charge a travel fee? For what distance?
What does that cover?

My travel fees are included in the packages
I have different packages basing on the location and hours of coverage

 

Can we order prints or albums directly from you?

Yes you can! I offer Italian handmade products, high quality and with many options
We will choose together the album, checking every detail such number of pages,
 cover material, apply personalised graphics on the cover or inside, and much more
I will personally create the layout, it is possible to revisionate it and ask for change
I send every work to print only when you are happy with the result

 

Will we receive the negatives and/or high resolution digital images?
Is there a fee for that?

You will receive High resolution digital images touched up

 Unfortunately I don’t give the footage, but I can assure you will get so many photos 

describing  your day and every moment, nothing will be missed

 

What is your refund or cancellation policy?

Depending on when you wish to cancel:
Within 5 months before the date, I will retain the 15%
Within 3 months before the date, I will retain the 30%
Within 1 month before the date, I will retain the 50% 

Those are general policies but regarding the year 2021 I am offering alternatives like:

Choosing another date with no extra cost, basing on my availability 

If I am not available for the date chosen I can send a colleague

with my same professional level while I will take care of the editing 

 

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Contact

info@emilyphotographer.com

+ 44 78 81 74 44 10

@emilyphotographer

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