F. A. Q.

Frequently Asked Questions and a bit more

Got some questions?

Here there are some useful information about general details like

amount of photos delivered delivery time, payment process and so on 

Plus, more informations about the day and preparation for it like:

“Do we have to hike a mountain to elope?”

“What should we wear?” “Do you have some locations suggestions?” 

Basically, I got you! 

Do you work just in UK?

I love travelling!I cover mainly UK and Italy but I am available to travel everywhere

If we have special requests to personalise our service, are you available to do it?

Of course! Your happiness is really important to me,
so if you have specific requests there is no problem

How many pictures we will get?

It depends on the package.

It starts from 300 for 4 hours of coverage until 1.200 photos  for one and a  half days

How much time have we to wait to have the pictures?

Delivery is within 60 working days from the date

We would like to have also video service, is it possible?

Yes, it is. I collaborate with few videographers with different style and budget,
once you pick up your favourite I can give you their contact, or setup an appointment

Do you have insurance?

Yes, including public liability insurance, so all good

What happens if you are ill, or there is an emergency?

In case of sickness or emergency, if I am not able to attend,
I will send a colleague with same professional level

Can I request certain images to be taken?

Of course you can! Is your day, and if there is something important to you feel free to tell me

How will I receive my images?

Every wedding/elopement work is delivered with a wooden box + usb key

How much of a deposit do you require and when is it due?

Payment are managed in 3 transactions.
The first deposit is 30% to secure the date the following
is 40% two due two weeks before the date,
and the remaining 30% when the work is completed

How long have you been shooting weddings?

I started this amazing job in 2015 and never stopped since then.

Can I customise a package to fit my needs?

Yes, if you want to add services or products like Pre- Wedding, or album

Do you charge a travel fee? For what distance?
What does that cover?

My travel fees are included in the packages.
I have different packages basing on the location and hours of coverage

Can we order prints or albums directly from you?

Yes you can! I offer Italian handmade products, high quality and with many options.

We will choose together the album, checking every detail such number of pages,
cover material, apply personalised graphics on the cover or inside, and much more.

I will personally create the layout, it is possible to revisionate it and ask for change.

I send every work to print only when you are happy with the result

What is your refund or cancellation policy?

Depending on when you wish to cancel:
Within 5 months before the date, I will retain the 15%
Within 3 months before the date, I will retain the 30%
Within 1 month before the date, I will retain the 50%

Those are general policies but regarding the year 2021 I am offering alternatives like:

Choosing another date with no extra cost, basing on my availability

If I am not available for the date chosen I can send a colleague

with my same professional level while I will take care of the editing

 

Featured on

Contact

info@emilyphotographer.com

+ 44 78 81 74 44 10

@emilyphotographer

© 2020 Emily Santoro — design Sara Armondi — coding Mirko Isaia — All rights reserved.